Answers to the most commonly asked questions
If you need more details about the area, please contact us.
Q. What is the cancellation policy?
In order to confirm a reservation a deposit of one night’s rental including taxes is required at the time of booking by Visa, MasterCard, or American Express. We also require complete name, address, and phone number as well as a credit card number and expiry date. For your protection we provide the following 3 ways you can provide us with your credit card information. It can be faxed to the number below or you can book on line as it is a secure site, also you can call the office.
Should you need to cancel we require a minimum notice of 14 days prior to arrival upon which the deposit is refunded. Any cancellations received 0-14 days prior to arrival are non-refundable. All cancellation notices must be received in writing.
Q. If we had an extra person, which room type would you recommend?
A. We cannot put any more than 4 people in a cabin, however we can fit up to 5 persons into one of our suite provided the fifth person is a child. We also can provide a mattress on the floor or a travel play pen at a rate of $20.00 + TX CDN per night. The mattresses are designed for children and are not suitable for an adult. If a 5th person is added to a room, it is a $50.00 charge per night. We do not recommend adding a 5th person to the rooms, as the rooms are not equipped to accommodate a 5th person and the room will feel crowded.
Q. How far are you situated from Lake Louise?
A. Approximately 1.5km drive or 15 minutes walking.
Q. How far are you from the Calgary International Airport?
A. We are approximately a 2 ½ hour drive from the airport.
Q. Can I bring my own BBQ?
A. We prefer that all guests use our designated guest BBQ as our cabins are the original log structures, and the suite balconies are side by side.
The BBQ can be reserved in 1 hour time slots, and is sanitized in between each guest use.
Q. Where are you situated in Lake Louise and how far are you from the Village of Lake Louise?
A. We are 3 km from the Village, which is approximately a 45 minute walk.
Paradise Lodge & Bungalows is located on the right hand side of Lake Louise Drive just passed the Moraine Lake turnoff.
Q. Do you have a restaurant on site?
A. No we don’t, however we do have many recommendations and all the menus for the restaurants in the area.
Q. Are there many hiking trails around Lake Louise?
A. Most of the trail heads start at Lake Louise or Moraine Lake, ranging from 1hr flat trails to all day hikes.
Q. How will the weather be?
A. Mountain weather is unpredictable and can change rapidly. It’s possible to get rain, snow, wind and sunshine on the same day. Since mountain ranges create their own local climates, conditions can vary from one location to the next. Generally, the mountain air is cool and dry. Days are usually warm June through September, but it can get cool at night. April and October through to early November see weather ranging from summer to winter conditions. Winter temperatures dip below freezing, with frequent snowfalls. Temperatures can be as high as 30C/86F in the summer to as low as –30C/22F in the winter.
Q. What is a “park pass”?
A “park pass” is required by all people using the Banff National Park; revenues from park passes fund Banff National Park’s daily operations. Passes can be purchased at the gate when entering the national park or at the Tourism Bureau located in downtown Banff or Lake Louise. Please contact: Parks Canada at 403-762-1550 for National Park passes information, camping, hiking, x-country skiing, wildlife information.
Q. Can I expect to see any wildlife on my trip?
A. Various types of wildlife are often observed. Sitings range from different bird species to the most frequently encountered mammal: the elk. Bears, mountain lions and mountain goats are very elusive and are rarely observed.
Keep in mind that the wildlife you may encounter is just that — wild! Please ensure that you respect their spaces and habitats while in the park. That perfect picture can sometimes lead to a compromising situation for both the animal and the photographer!
Q. Are there any hot springs in the area?
A. Radium Hot Springs: 1 1/4 hours drive, Canyon Creek Hot Springs: 1 1/2 hour drive or Banff Hot Springs: 45 minute drive.
Q. What type of clothing do I need to bring?
A. Outdoors – Weather changes in the mountains can be abrupt. Doing an outdoor activity, always have enough warm clothes and raingear with you.
Hiking – wear sturdy shoes for good foothold.
Indoors – Casual wear is acceptable most of the time.
Q. What sales tax will I encounter?
A. Goods and Service Tax (GST) of 5% is a federal sales tax charged on most goods or services sold or provided.
Hotel Room Tax (HRT): instead of the PST, a room tax of 4% is applied. There is also a requirement to apply a 2% Tourism Tax.
Q. Can we request a specific unit # or location?
A. We will guarantee the type of unit that you have booked but we do not guarantee a specific unit number or location due to unforeseen circumstances that may arise.
Q. Are there linens and pots and pans provided in the units with kitchens?
A. All our suites and cabins that have full kitchens also come fully equipped with cutlery, dishes and pots and pans.
Q. Do the cabins have TV’s?
A. all of our suites and cabins have TV’s in them. We do not have phones in any of our units but do have 2 payphones on our property.
Q. Do you have wireless internet?
A. Yes. You will receive one free access code per person, good for one device. Additional access codes may be purchased.
Q. Is there a grocery store in Lake Louise?
A. There is a small market in the Samson Mall in Lake Louise. There are also 2 large grocery stores in Banff which is a 45 minute drive from Lake Louise.
Q. How far is Jasper?
A. Jasper is a lovely 2 ½ hours straight drive approximately 250 miles. However there is a lot to see and do on the highway and it can take all day.
Q. What are the Canadian Holidays?
A. New Year’s Day – January 1
Good Friday – March or April
Easter – March or April
Victoria Day – May (3rd Monday)
Canada Day – July 1
British Columbia Day – August (1st Monday)
Labour Day – September (1st Monday)
Thanksgiving – October (2nd Monday)
Christmas – December 25
Boxing Day – December 26